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Knowledgeable but innaccesible

Very nice, easy-going, some would say non-serious but I think he just takes life as it comes.
Very knowledgeable does not hesitate to refer to other specialist when needed (I had an issue with disc herniation).
However, very very hard to actually get him, on many occasions he was replaced by a substitute who was not as nice and not as knowledgeable with a long waiting time.