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Very bad and unprofessional doctor

Her staff was very rude and she seemed indifferent. I went to have some stitches removed after ACL and meniscus surgery. I got lost and ended arriving 20 minutes late, largely because walking with crutches. I also told them that it took me one hour to get there, and doing it again in crutches was extremely painful. They only told me to come another day, claiming they were too busy (there were only two people waiting outside).

When I returned two days later, they failed to remove the stitches properly, causing a large wound. I was sent to the ER because of this, and it turned out there were still more stitches left to remove (which they didn't mentioned). I had to go to the ER again two weeks later. They were completely careless, unprofessional, and insensitive. This has been one of the most unpleasant experiences I’ve ever had with any doctor. Additionally, the staff did not speak English.