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Great doctor, horrible clinic

The doctor has a great knowledge and is friendly and helpful.
The clinic staff on the other hand, is rude and unhelpful. They keep telling us that emergency appointments are available online at 18.00 everyday, it's a lie. They say to call at 8.30 on the morning, it's a lie.
I need to do physical examination to start a medicine and I can't.
NAV also has been sending request for a report and they can't get it.